Refund Policy

1. Personalized digital reports

Lucida readings are personalized digital products generated from the birth details supplied with an order. Once a correct report has been generated and made available, it cannot be returned in the same way as a physical item. Refunds are therefore considered for the specific problems below, while all rights that cannot legally be limited continue to apply.

2. When you may request a refund

Contact us within 7 days of purchase when:

• the report was not generated or cannot be accessed and we cannot provide it;
• you were charged more than once for the same order;
• the delivered PDF is the wrong product or is materially defective;
• the report used different birth data from the data confirmed in your order because of an error by Lucida; or
• the payment was unauthorized.

3. What normally does not qualify

A correctly generated and accessible report normally does not qualify only because you changed your mind, disagree with an interpretation, are skeptical about astrology, or entered inaccurate birth information yourself. Tell us if you notice a data-entry mistake: depending on the order state, we may be able to correct and regenerate the report even when a refund is not available.

4. How to request help

Email support@lucidaastro.com from the address used for the order. Include the order number, the affected product, and a short description of the problem. Do not send card numbers or security codes. We may ask for limited information needed to verify the order and investigate it.

5. What happens next

We first try to resolve delivery or file problems by restoring access, resending, or regenerating the correct report. When a refund is approved, it is returned through the original payment method. The payment provider and the customer’s bank control how long the credit takes to appear.

6. Unauthorized payments and disputes

For an unauthorized payment, contact us promptly and consider contacting the card issuer. Customers retain the right to use their card issuer’s dispute process. Contacting support@lucidaastro.comfirst may allow a delivery or duplicate-charge issue to be resolved directly, but it does not remove that right.

7. Contact

Questions about a correction, delivery problem, or refund can be sent to support@lucidaastro.com.